Notification Types¶
Serve can deliver notifications in the app, by email, by text message, or by web push. Availability depends on system configuration, browser support, contact information, consent, and personal preferences.
Categories¶
| Category | Typical recipients | Purpose |
|---|---|---|
| Assignment requests | Volunteers | A leader requested a response for an assignment. |
| Assignment reminders | Requested or accepted volunteers | A request needs attention or an event is approaching. |
| Schedule changes | Affected volunteers | An assignment or related schedule changed. |
| Leader decline alerts | Team leaders | A volunteer declined a request. |
Channel requirements¶
- Email requires a valid account email and enabled email preferences.
- Text requires a valid U.S. mobile number, recorded consent, and enabled text preferences.
- App requires enabled app preferences and browser permission for push delivery.
- In-app activity appears under the notification bell when the category is enabled.
A message may be suppressed when a requirement is missing. Administrators can review delivery status without changing a user's consent choices.