Users and Access

Open Admin → Users to search and filter users by status and system role.

System roles

• Member — normal personal access.
• Event manager — member access plus event management.
• Admin — system-wide access with password and MFA requirements.

Edit a user

Select a user to update their first name, last name, mobile phone, system role, or active status. Changing a system role does not change team memberships or team roles.

Deactivate a user

Deactivate accounts that should no longer access Serve. Deactivation revokes current sessions and prevents sign-in while retaining necessary history.

You cannot deactivate your own administrator account. Ask another administrator to make changes that would remove your access.

Sign out everywhere

Use Sign out everywhere when a user's sessions should be revoked, such as after a lost device or suspected account issue. The user must sign in again on every device.

An administrator cannot use this action on their own account; another administrator must do it.

Reset administrator MFA

If an administrator loses their authenticator access, another administrator can reset MFA. The affected administrator must enroll again at sign-in. Never reset MFA based only on an unverified message or request.